CLIENT POLICIES
These policies are in place to ensure a clear, respectful, and productive experience for both client and advisor.
Consultation Requirement
All new clients are required to begin with a consultation session. This allows us to discuss what you are navigating, determine whether this work is the right fit, and outline a potential path forward.
If we decide to move forward together, the consultation fee will be applied toward your engagement.
Engagement Length
Most clients work together for three to six months, which allows time to gain clarity, navigate the transition you are experiencing, and begin integrating meaningful changes.
Shorter engagements are not typically offered, as meaningful shifts require space and consistency.
Payment Policy
All services must be paid in advance according to the agreed upon engagement structure. Payment plans may be available depending on the length of the engagement. Services will be paused immediately until payment is brought current. Continued non-payment may result in termination of services without refund.
Scheduling
Sessions are scheduled in advance at mutually agreed upon times. Clients are responsible for arriving on time so the full session can be used effectively.
Rescheduling & Cancellations
If you need to reschedule a session, please provide at least 24 hours notice.
Sessions canceled with less than 24 hours notice will be forfeited and are non-refundable and non-transferable.
Late Arrivals
If you arrive late, the session will still end at the originally scheduled time in order to respect other client appointments.
Communication Between Sessions
Clients may send brief check-ins or updates via email. Extended coaching, decision-making support, or in-depth guidance will be reserved for scheduled sessions.
Confidentiality
All conversations are confidential unless disclosure is required by law or necessary to prevent harm.
Privacy
Your privacy is important. Client information may be stored and processed through secure third-party platforms used for scheduling, communication, and payment processing. Your information will never be sold, shared, or distributed to third parties without your consent unless required by law.
Safety
This work is intended to provide perspective, guidance, and support during life transitions. It is not a substitute for mental health treatment, medical care, or emergency services. If you are experiencing a mental health crisis or require immediate assistance, please seek support from a licensed mental health professional or appropriate emergency services. Clients are fully responsible for their decisions, actions, and results.
Scope of Services
This work is not therapy, mental health treatment, legal advice, or medical guidance. While I am a certified life coach, the work focuses on perspective, clarity, and navigating life transitions using my combined experience in coaching, personal branding, and image consulting.
Clients experiencing significant mental health concerns should seek support from a licensed mental health professional.
Intellectual Property
Any materials, frameworks, exercises, or written content shared during our work together are the intellectual property of Christina Stein. Materials are for personal use only and may not be used for commercial purposes or shared with third parties.
Results Disclaimer
Every client and life transition is unique. While this work is designed to support clarity, confidence, and aligned decision-making, results are not guaranteed and will vary based on individual commitment, circumstances, and participation.
